Customer Acceleration™ Offers A Clear Path
Toward
Transformation
Put Your Data to Work
Some businesses just want the customer and employee insights. Others want to use them to activate purposeful change. And that’s precisely where we can help. We turn your data into executable strategies that allow you to achieve your financial goals and vision. Our insight activation programs – On-Course Guidance and 90-Day Impact Plan – identify key issues and implement plans that drive quantifiable returns.
On-Course Guidance
This strategic program provides executives with a clear, actionable roadmap to enhance customer loyalty and sales. Our multidisciplinary team links experience and satisfaction data to business outcomes to prioritize the most efficient and effective courses of action.
How We Do It
Capture
Understand your current business experience landscape, identify risks and opportunities, and uncover the internal factors holding your people back from embracing new strategies.
Deliver
Use our Vizion360XM platform to integrate CX and EX insights that will drive loyalty behaviors, evaluate performance across every business unit, and prioritize action steps that will achieve the greatest return.
Guide
Develop and implement a transformation plan that’s designed to drive continuous improvement, profitable and sustainable growth, and strong customer relationships. During this phase, your team receives end-to-end support and training to ensure adoption of new practices.
90-Day Impact Plan
If you’re looking for immediate wins, this two-phase program fast tracks your most critical opportunities. Our advisors analyze recent customer survey results and trends to create a short-term plan that drives quick revenue, while ensuring incremental progress toward long-term goals.
How We Do It
90-Day Look Back Review
Evaluate customer experience and satisfaction insights to understand the current state of your business challenges and opportunities.
90-Day Forward Strategy
Develop a plan that outlines key strategies and tactics for improving customer experience and repeat sales.
Ready to Find Dollars in Your Data?
We’re here to help. Contact our team to get started.
