Your Goals.
Our Compass.

Our experienced team of advisors
and analysts bring clarity and perspective
to your data, empowering you to achieve the
changes you envision within your organization.

Fueled By Your Transformation

We believe that by finding dollars in your data, we can create a measurable impact on your business – and your bottom line. As a full-service insight consulting firm, we leverage our proprietary methodology to help you connect the dots between your data – NPS®, customer and employee experience, etc. – and ROI.

With us, you get more than a simple score or report. You gain insights and strategies that help you enrich key relationships. Create exceptional customer and employee experiences. And, build new streams of growth and revenue.

With over 35 years’ experience, we’ve collaborated with B2B and B2C organizations across a wide range of industries.

 

Let me ask you an important question…

How confident are you in the strength and sustainability of your most valuable customer relationships?

Are you challenged with converting your satisfaction scores into strategies that build new streams of revenue and growth?

Are you delivering service to your customers that’s not living up to your brand promise?

Is your existing D - I -Y customer satisfaction program D – O - A and you need to take it to the next level?

Most companies evaluate customer satisfaction, but many tend to focus on “the score”: what it is and how to improve it. But that’s not enough anymore in today’s fast-paced, competitive economy. It’s critical to understand how to use the data to make decisions that will accelerate your business growth. And that’s where we can help!

With us, you get more than a simple score or report. You gain insights and strategies that help you enrich key relationships, create exceptional customer and employee experiences and build new streams of growth and revenue.

At Direct Opinions, we find the dollars in your data and opportunities you need to transform your business right away – and over time. That’s our promise. As a full-service insight consulting firm, we draw from customer and employee experience data to help you generate new revenue and improve operational efficiencies across your organization.

So . . . . Stop Doing Customer Satisfaction… and Start Doing Customer Acceleration!

Make more money from your customers … and make them happier in the process! If you’d like to learn more, please visit our ROI page on our website.

Our Difference

Your vision and goals live at the center of everything we do. This commitment drives how we work together to enhance your relationships and experiences.

Customer acceleration pie

Full Spectrum Service

Our staff ranges from credentialed business advisors to professional survey administrators. We draw on our collective expertise to create new value for you.

Customer acceleration

Advanced Technology

Our Vizion360XM Platform offers real-time access to data and trends, giving you greater confidence for every business decision.

 

Customer acceleration

Insight-to-ROI Methodology

We offer a one-of-a-kind method that transitions data collection from expense to revenue, immediately and over time.

Customer acceleration

Experienced Perspective

We know what works and what doesn’t, allowing us to bring efficiencies and epiphanies to the process. Our objective, third-party perspective eliminates bias in data interpretation.

Our People

When you work with us, you partner with an expert team that’s laser-focused on your goals. Our combined academic and real-world experience allows us to deliver smart, actionable insights and strategies that lead you where you want to go.

 

Meet Our Team
Customer acceleration

Our Values

Our core values don’t just reflect how we work as a team. They directly influence how we work together with you as our client.

Core values for Customer acceleration

Ready to Find Dollars in Your Data?

We’re here to help. Contact our team to get started.

Contact Us